A walkthrough of every step a new Tickki customer takes — from sign-up to handling real customer messages — with realistic time estimates.
One of the questions I get most from prospects is "how long until we're live?". The honest answer is: an afternoon, if you have the right things ready. Here's the timeline I walk every new customer through.
Head to app.tickki.com/register and create the workspace. Pick a name your team will recognise — you can rename it later. If you're managing multiple brands, hold off on creating extras until step 5.
Upload your help docs, FAQ, refund policy, and any product PDFs. If you have a public website, just paste the URL — Tickki crawls and indexes it. The AI training confidence score in the corner will climb as more sources come in.
You want to be at 80%+ before going live.
This is the highest-leverage 30 minutes you'll spend. Open the voice tab, and fill in the three sections: what your brand sounds like, what it never sounds like, and 10 example exchanges. Pull the examples from real conversations your best agent has handled.
Copy the snippet from the install tab. It's two lines. Drop it before the closing body tag of your site. Refresh and you should see the Tickki widget in the bottom-right.
Open the playground and ask the AI five questions you've seen real customers ask this month. If any answer is wrong, click the thumbs-down — the model learns immediately.
This is the longest step because of Meta's verification. Have your business documents ready. Once approved, hook the number up and run a test conversation with your own phone.
Add agents with the right roles. Most teams give agents the Reviewer role for the first week — they can see and edit AI drafts but the AI sends after a 30-second hold. After a week of low edit rates, switch most of them to Agent.
You're done. The AI will start answering. Watch the inbox for the first hour, intervene as needed, and ship a small "we just upgraded our support" note to customers.
Most teams I work with hit this from the bottom up over the course of a single afternoon. The hour you'll spend on the voice doc is the hour that decides whether your customers love or merely tolerate the new experience.
Spin up a Tickki workspace in 5 minutes. No credit card needed.
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