Tickki Inc. ("Tickki", "we", "us") operates an AI-powered customer support inbox at tickki.com and the application at app.tickki.com. This Privacy Policy explains what data we collect from two groups: our customers (the businesses who sign up for Tickki) and end users (the people who message those businesses through Tickki-powered channels).
If you are an end user looking to exercise rights over your data, you should first contact the business you were chatting with โ they are the data controller. We act as a processor on their behalf.
We collect three categories of data:
We do not use third-party advertising trackers, and we do not sell personal data to anyone, ever.
AI features in Tickki use a combination of foundation models from trusted providers and fine-tuned models we maintain ourselves. We process conversation data through these models only to serve your workspace โ never to train shared models that benefit other customers.
Foundation-model providers are contractually prohibited from training on or retaining your data beyond what is required to return a response. You can disable AI features at any time from your workspace settings.
We use a small number of vendors to operate the service. Sub-processors are bound by contract to the same privacy and security standards we hold ourselves to. The current list includes infrastructure (cloud hosting), email delivery, billing, error monitoring, and AI inference providers. A complete, up-to-date list is available on request.
Conversation data is retained for as long as your workspace is active. When you delete a conversation or workspace, data is soft-deleted immediately and permanently purged from primary storage within 30 days, and from backups within 90 days.
You can request export or deletion of any data at any time from your workspace settings or by emailing privacy@tickki.com.
Suspect a vulnerability? Email security@tickki.com. We operate a private bug-bounty program for verified researchers.
Depending on where you live, you may have the right to access, correct, port, or delete your personal data, and to object to or restrict processing. Tickki honours requests under GDPR, CCPA/CPRA, and similar regimes.
To exercise a right, email privacy@tickki.com from the address associated with your account, or use the in-app self-service tools.
Tickki is a US-incorporated company with global infrastructure. When data leaves your region, we use Standard Contractual Clauses or equivalent legal mechanisms to ensure protection comparable to your local law.
Tickki is not directed to anyone under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we'll delete it.
We may update this policy as the product evolves. Material changes will be flagged at the top of this page and emailed to active workspace owners at least 14 days before they take effect.
Questions about this policy? We'd rather hear from you than have you wonder.
Email privacy@tickki.com or visit our contact page.