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Privacy Policy

We treat your customers' conversations the way we'd want ours treated. This policy explains, in plain English, what we collect, why we collect it, and the controls you have. Last updated April 25, 2026.

1. Overview

Tickki Inc. ("Tickki", "we", "us") operates an AI-powered customer support inbox at tickki.com and the application at app.tickki.com. This Privacy Policy explains what data we collect from two groups: our customers (the businesses who sign up for Tickki) and end users (the people who message those businesses through Tickki-powered channels).

If you are an end user looking to exercise rights over your data, you should first contact the business you were chatting with — they are the data controller. We act as a processor on their behalf.

2. Data We Collect

We collect three categories of data:

  • Account data — your name, email, password hash, billing details, workspace name, and team-member roles.
  • Conversation data — messages, attachments, timestamps, channel metadata, and AI-generated summaries or suggestions associated with conversations in your workspace.
  • Usage data — anonymised product analytics (page views, feature usage, performance metrics) and standard server logs (IP address, user agent, request paths) used for security and reliability.

We do not use third-party advertising trackers, and we do not sell personal data to anyone, ever.

3. How We Use Your Data

  • To provide and operate the Tickki service.
  • To generate AI replies, summaries, and suggestions for your workspace.
  • To send transactional and account-related emails.
  • To detect, investigate, and prevent fraud, abuse, and security incidents.
  • To improve product features (always using aggregated or anonymised data unless we have your explicit consent).

4. AI & Training

AI features in Tickki use a combination of foundation models from trusted providers and fine-tuned models we maintain ourselves. We process conversation data through these models only to serve your workspace — never to train shared models that benefit other customers.

Foundation-model providers are contractually prohibited from training on or retaining your data beyond what is required to return a response. You can disable AI features at any time from your workspace settings.

5. Sharing & Sub-processors

We use a small number of vendors to operate the service. Sub-processors are bound by contract to the same privacy and security standards we hold ourselves to. The current list includes infrastructure (cloud hosting), email delivery, billing, error monitoring, and AI inference providers. A complete, up-to-date list is available on request.

6. Retention & Deletion

Conversation data is retained for as long as your workspace is active. When you delete a conversation or workspace, data is soft-deleted immediately and permanently purged from primary storage within 30 days, and from backups within 90 days.

You can request export or deletion of any data at any time from your workspace settings or by emailing privacy@tickki.com.

7. Security

  • TLS 1.2+ for all data in transit.
  • AES-256 encryption at rest.
  • SSO and SCIM available on Business and Enterprise plans.
  • Role-based access controls and per-workspace isolation.
  • Annual third-party penetration tests and continuous automated vulnerability scanning.

Suspect a vulnerability? Email security@tickki.com. We operate a private bug-bounty program for verified researchers.

8. Your Rights

Depending on where you live, you may have the right to access, correct, port, or delete your personal data, and to object to or restrict processing. Tickki honours requests under GDPR, CCPA/CPRA, and similar regimes.

To exercise a right, email privacy@tickki.com from the address associated with your account, or use the in-app self-service tools.

9. International Transfers

Tickki is a US-incorporated company with global infrastructure. When data leaves your region, we use Standard Contractual Clauses or equivalent legal mechanisms to ensure protection comparable to your local law.

10. Children's Privacy

Tickki is not directed to anyone under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we'll delete it.

11. Changes to this Policy

We may update this policy as the product evolves. Material changes will be flagged at the top of this page and emailed to active workspace owners at least 14 days before they take effect.

12. Contact

Questions about this policy? We'd rather hear from you than have you wonder.

Email privacy@tickki.com or visit our contact page.