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Visitor Intelligence

Stop guessing why visitors don't convert. Read the page like they do.

Tickki classifies intent and risk for every live session, hands your agents a one-paragraph brief the moment a chat opens, and writes a weekly plain-English summary of what's actually happening on your site.
AISite Insights · week of Apr 21
Owner brief

Attention is concentrated on Pricing and the spa booking widget — together those two pages held 64% of visitor minutes this week. Bounce on the homepage dropped 8 points after Tuesday's hero copy change.

Intent breakdown: 41% purchase-intent, 22% comparison (most coming from a single referrer), 18% support, 11% research, 8% confused. Comparison visitors are converting at half the rate of direct purchase-intent — likely a pricing-clarity issue.

Friction signals: 47 rage-clicks logged, 80% on the “Choose your plan” CTA. The pattern suggests the button isn't obviously interactive on mobile.

Recommended action: raise the contrast of the primary plan CTA on mobile and add a short trust line above it (“30-day free trial · no card needed” tests well with comparison-intent visitors).

What you get

Three views of the same conversation — visitor, session, site.

Per visitor·Real-time

Know what they came for before they type a word.

Every active session shows the pages viewed, an intent label (purchase, support, research, comparison, confused), a risk score, and an engagement signal — refreshed live as the visitor moves around your site.

Per session·AI brief

Agents open a chat already prepped.

When a conversation starts, Tickki generates a 2–3 sentence brief: what the visitor was trying to do, where they got stuck, and one concrete next action the agent can take. No more cold opens.

Site-level·Weekly narrative

A one-minute read of what's actually happening.

A four-paragraph briefing for the owner covering attention hotspots, intent breakdown, friction signals (rage-clicks, abandons), and one recommended action — written in plain English, refreshed weekly.

How it works

Three layers. The AI only writes when there's something worth saying.

01

Tracker fires events

A lightweight script on your site emits page views, clicks, and friction signals. No mouse trails, no replays, no per-pixel surveillance.

02

Engine scores intent + risk

An on-platform classifier turns the event stream into intent labels, risk scores, and engagement metrics — deterministic, fast, no per-visitor LLM call.

03

AI writes the brief

When agents need context or owners need a weekly read, Tickki generates a plain-English narrative using only aggregated, hashed signals.

Privacy-first by design

Behavioural signal without behavioural surveillance.

Visitor Intelligence works at the level of intent — not pixels. Specifically:

  • No per-visitor specifics are sent to AI prompts — only aggregate signals.
  • No mouse trails, no hover-level tracking, no session replays.
  • DOM selectors are hashed before they leave the browser.
  • Visitor PII is stored in your workspace, never in shared model training.
  • Disable any layer (tracking, AI summaries, owner narrative) from workspace settings.
What's on which plan

Starts on Pro. Goes deeper on Business and Enterprise.

Pro

  • Visitor intelligence dashboard
  • Intent scoring per session
  • CTA + conversion-path analytics

Business

  • Everything in Pro
  • Risk engine (low / medium / high / suspicious)
  • AI session brief shown to agents on open

Enterprise

  • Everything in Business
  • Proactive AI suggestions (next-best-action across the site)
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